Frequently Asked Questions

Have a question that we haven’t answered? Feel free to contact us at hello@ciarraclaire.com.

 

+ HOW MUCH DO YOUR INVITATIONS COST?

The total investment for your invitation suite clients varies greatly. We can only provide a quote once we have a consultation our you fill out a questionnaire. Some of the things that affect pricing are how many cards are in the set, how many invitation suites need to be ordered, paper choice, printing method, as well s add ons and additional services. Our current minimum investment for Custom invitation suites is $2500 and Collection Suites begin around $1,500. Our average custom stationery clients spend between $5,000 to $10,000 on all the the stationery for their wedding from Save the Dates to Place Cards and Menus.

+ WHEN SHOULD I ORDER MY INVITATIONS? WHEN SHOULD THEY BE MAILED?

We recommend reaching out to us as soon as you know you would like to work with us. Our schedule becomes full months in advance, especially during the wedding season. We are a small team and we take our deadlines and customer service seriously, so there are blocks of time when we are no longer able accept new clients, especially for custom work. With that in mind, it is always a good idea to reach out to use as soon as possible to reserve your place on our calendar. We work mainly with destination weddings and recommend mailing invitations 3 months before you wedding. To accommodate this we will begin working on your invitations roughly 5 months before your wedding. So please inquire a minimum of 5 months before a destination wedding to see if there is still room for you in our schedule.

+ DO YOU ONLY OFFER INVITATION SUITES? WHAT IF I WANT MENUS TOO?

For Collection clients we offer an array of Day Of Stationery to match each suite. You can view some of these items in our shop. For Custom clients, the sky is the limit. If you work with us on custom invitations, we will offer a wide array of stationery and calligraphy options. We are happy to create everything from printed linen signs to cocktail napkins. Just let us know what you need.

+ I DON’T SEE AN ENVELOPE OR INK COLOR THAT MATCHES MY WEDDING. CAN I REQUEST CUSTOMIZATIONS I DON’T SEE ON YOUR WEBSITE?

Yes! We like to view our collection as a starting point. We offer the most common options with our collection designs. But we are happy to make adjustment to ensure that your invitations truly suit you. If you have something specific in mind, ask us during your consultation call.

+ WHAT IS YOUR TIMEFRAME? CAN I RUSH MY ORDER?

Collection Invitations require 6 weeks from design start to completion. Add two weeks for calligraphy guest addressing. Custom Invitations require 9 weeks from start to finish including calligraphy and assembly. Rush options are not guaranteed but we are happy to see if they can be accommodated. And rush to design, printing or calligraphy will be at an additional fee to be calculated according to current work load.

+ HOW MANY INVITATIONS SHOULD I ORDER?

It is important to remember that the guest list is not the same number as your address list. You will usually be sending one invitation per household, so the number of invitations you order will be lower than your estimated guest count. We recommend taking a look at the estimated guest list, and counting the households. This can be difficult when you book our services far in advance. When we talk at our consultation we will suggestion an invitation order for you. Then when we actually begin designing the invitations, closer to your wedding date, we can update the number to be more accurate and adjust the cost for you.

+ HOW DOES SHIPPING WORK?

Shipping cost is not including on our site for any shop products or for invitations. You will receive a separate invoice from shipping once your order is complete to make sure you don’t have to make more than you need to. Our preferred methods are UPS Ground or USPS Priority. You will receive a tracking number with your final invoice so you can track your package right to you door!

+ ENVELOPE ADDRESSING: HOW DO WE GIVE YOU OUR ADDRESSES?

If we made a mistake on an envelope and the address is incorrect, please let us know right away and we will replace it. However the client is responsible for providing accurate address lists. We cannot spell check or reformat addresses for you. If the mistake was made by the client we may still be able to replace your envelope, but there may be a fee.

+ ENVELOPE ADDRESSING: WHAT IF WE FOUND A MISTAKE ON AN ENVELOPE?

If we made a mistake on an envelope and the address is incorrect, please let us know right away and we will replace it. However the client is responsible for providing accurate address lists. We cannot spell check or reformat addresses for you. If the mistake was made by the client we may still be able to replace your envelope, but there may be a fee.

+ ENVELOPE ADDRESSING: CAN WE ADD MORE ENVELOPES AFTER THE ORDER IS COMPLETED?

You can add addresses to your list until your designs are approved for printing. At that time we will need to settle on the final count. We always recommend ordering a few extra so that you can deliver any additions yourself. If you need more envelopes to be calligraphed after your order has been completed, inquire to see if we can fit them into our schedule. Addresses added after the project is completed will be subject to a set up fee and be billed at $10 per envelope.

+ I WANT TO CUSTOMIZE CERTAIN PARTS OF THE SEMI-CUSTOM SUITE. IS THAT POSSIBLE?

Absolutely! We view our collection as a great starting point. Talk to us during your consultation to see how we can make theses invitations truly your own.

+ WHAT IS YOUR RETURN/EXCHANGE/CANCELLATION POLICY FOR SEMI CUSTOM WEDDING INVITATIONS?

All deposits are final and non-refundable. If you cancel your project after you have paid your deposit, but before the design process has started, your deposit will not be returned and your remaining balance will be canceled. If you cancel you project after the design process has started, your deposit and first payment will not be returned. There are no refunds/exchanges/cancelations for completed custom projects due to their custom nature. However, we will work with you throughout the process to ensure that you love the results of your project.

+ WHO OWNS THE DESIGNS ONCE PRODUCED?

Ciarra Claire LLC owns the rights to all artwork and designs. These rights are never transferred to the client unless expressly though a signed contract. Ciarra Claire LLC has the right to share this work in social medial and online galleries. If there is a problem with us sharing your project, or you would like exclusive rights of artwork please let us know personally.

+ I LOVE MY MONOGRAM/VENUE SKETCH! CAN I HAVE THE DIGITAL FILE?

Yes! We offer an extended use license which you can purchase This allow you to use a digital file of our artwork for personal use. Want to use your artwork to order custom napkins etc, but don’t know how? Just ask us, often we can do so for you.