Frequently Asked Questions
+ HOW MUCH DO YOUR INVITATIONS COST?
The total investment for invitation suites varies greatly. We can only provide a quote once we have your completed questionnaire and/or a consultation. Pricing can be affected by how many cards are in the set, how many invitation suites need to be ordered, paper choice, printing method, as well as add ons and additional services. Our current minimum investment for Custom invitation suites is $2,500 and Collection Suites begin around $1,500. Our average custom stationery client spends between $5,000 to $10,000 on all the stationery for their wedding from Save the Dates to Place Cards and Menus.
+ WHEN SHOULD I ORDER MY INVITATIONS? WHEN SHOULD THEY BE MAILED?
We recommend reaching out to us as soon as you know you would like to work with us. Our schedule is booked months in advance, especially during the wedding season. We are a small team and take our deadlines and customer service seriously. There are blocks of time when we are no longer able accept new clients, especially for custom work. With that in mind, it is always a good idea to reach out to us as soon as possible to reserve your place on our calendar.
We primarily work with destination weddings and recommend mailing invitations three (3) months before your wedding. To accommodate this timeline, we will begin working on your invitations roughly five (5) months before your wedding. Please inquire a minimum of five (5) months before a destination wedding to see if we are able to accommate your stationery needs.
+ DO YOU ONLY OFFER INVITATION SUITES? WHAT IF I WANT MENUS TOO?
For Collection Clients, we offer an array of Day Of Stationery to match each suite. You can view some of these items in our shop. For Custom Cients, the sky is the limit. If you work with us on custom invitations, we will offer a wide array of stationery and calligraphy options. We are happy to create everything from printed linen signs to cocktail napkins. Just let us know what you need.
+ I DON’T SEE AN ENVELOPE OR INK COLOR THAT MATCHES MY WEDDING. CAN I REQUEST CUSTOMIZATIONS I DON’T SEE ON YOUR WEBSITE?
Yes! We like to view our Collection as a starting point. We offer the most common options with our Collection designs, but are happy to make adjustments to ensure that your invitations truly fit your aesthetic. If you have something specific in mind, feel free to ask us during your consultation call.
+ WHAT IS THE TIMELINE FOR INVITATIONS? CAN I RUSH MY ORDER?
Collection Invitations require six (6) weeks from design start to completion. Add two (2) weeks for calligraphy guest addressing.
Custom Invitations require nine (9) weeks from start to finish including calligraphy and assembly.
Rush options are not guaranteed, but we are happy to see if they can be accommodated. Rush options for design, printing, or calligraphy will incur an additional fee to be calculated according to current work load.
+ HOW MANY INVITATIONS SHOULD I ORDER?
It is important to remember that the guest list is not the same number as your address list. You will typically send one invitation per household, so the number of invitations you order will be lower than your estimated guest count. We recommend taking a look at the estimated guest list, and counting the households. This can be difficult when you book our services far in advance. When we talk at our consultation, we will suggest an invitation order for you. Once we begin designing the invitations, closer to your wedding date, we will update the number to be more accurate and adjust the cost for you.
+ HOW DOES SHIPPING WORK?
Shipping is not included on our site for any shop products or for invitations. You will receive a separate Shipping Invoice once your order is complete to ensure you don’t have to spend more than you need to. Our preferred methods are UPS Ground or USPS Priority. You will receive a tracking number with your final invoice so you can track your package right to you door!
+ ENVELOPE ADDRESSING: HOW DO WE GIVE YOU OUR GUEST ADDRESSES?
We will send you a handy dandy template to fill out. It icludes some pointers and reminders that can be helpful as well. We will need the addresses to be filled out according to the provided columns and typed as you wish them to appear.
+ ENVELOPE ADDRESSING: WHAT IF WE FOUND A MISTAKE ON AN ENVELOPE?
If we made a mistake on an envelope and the address is incorrect, please let us know right away and we will replace it. However the client is responsible for providing accurate address lists. We cannot spell check or reformat addresses for you. If the mistake was made by the client, we may still be able to replace your envelope, but there may be a fee.
+ ENVELOPE ADDRESSING: CAN WE ADD MORE ENVELOPES AFTER THE ORDER IS COMPLETED?
You may add addresses to your list until your designs are approved for printing. At that time, we will need to settle on the final count. We always recommend ordering a few extras in case you need to deliver additional invitations yourself. If you need more envelopes to be calligraphed after your order has been completed, inquire to see if we can fit them into our schedule. Addresses added after the project is completed will be subject to a set up fee and be billed at $10 per envelope.
+ I WANT TO CUSTOMIZE CERTAIN PARTS OF THE SEMI-CUSTOM SUITE. IS THAT POSSIBLE?
Absolutely! We view our collection as a great starting point. Talk to us during your consultation to see how we can make theses invitations truly your own.
+ WHAT IS YOUR RETURN/EXCHANGE/CANCELLATION POLICY FOR SEMI-CUSTOM WEDDING INVITATIONS?
All deposits are final and non-refundable. If you cancel your project after you have paid your deposit, but before the design process has started, your deposit will not be returned and your remaining balance will be canceled. If you cancel your project after the design process has started, your deposit and first payment will not be returned. There are no refunds/exchanges/cancellations for completed custom projects due to their custom nature. However, we will work with you throughout the process to ensure that you love the results of your project.
+ WHO OWNS THE DESIGNS ONCE PRODUCED?
Ciarra Claire LLC owns the rights to all artwork and designs. These rights are never transferred to the client unless expressly though a signed contract. Ciarra Claire LLC has the right to share this work in social medial and online galleries. If there is a problem with us sharing your project, or you would like exclusive rights of artwork, please let us know personally.
+ I LOVE MY MONOGRAM/VENUE SKETCH! CAN I HAVE THE DIGITAL FILE?
Yes! We offer an extended use license which you can purchase. This allows you to use a digital file of our artwork for personal use. Interested in using your artwork to order custom napkins, etc., but don’t know how? Just ask us, often we can do so for you.